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Policy

  1. Privacy Policy

    We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. This information is stored as per industry standard powered by our service provider.

  2. Return / Replacement Policy:

    No return, refund or exchange. All items we dispatch are double-checked by our staff for better customer experience but still, replacement is accepted only if the item is broken/damaged in any form or wrong item is sent to you. In this case, you have to provide the video of the opening sealed parcel within 3 days of receiving the item. First, the customer has to send the item back to the address mentioned on the parcel and courier charges will be bear by customer. A new item will be sent to you FREE of cost after our staff verify your broken item by asking the video of received parcel opening, but no refunds on the subscription that have concluded only exchange.

  3. Advance Payment:

    For all Cash on Delivery customers, 50 % advance payment is required for all the purchases equal or above PKR 10,000 within 3 days of order. Once the payment is received, your order will be scheduled to be completed and you will receive an email the confirmation from our team. The remaining 50% is required at the time of receiving the parcel. For transfer of the amount, please contact us on WhatsApp.

  4. Prices Mentioned:

    Please be informed that the price of each product changes with time, therefore, we recommend our customers to visit our website for updated prices. Old posts on our social profiles may not show the same prices as mentioned on our website.

  5. Changes to the Policies

    We reserve the right to modify the policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

  6. Shipping Charges Based on Weight of Customer Order

    Our company has a fair and transparent pricing policy, where shipping charges are based on the weight of the order and are calculated during checkout. We offer competitive rates and shipping on orders above a certain value, which may vary by location. Please contact our customer service team with any questions or concerns.